Returns and Refunds
Returns and refunds
The consumer has the right to withdraw from the contract concluded pursuant to art. 49, paragraph 1, letter. h of the Consumer Code, without any penalty, within 14 (fourteen) calendar days from delivery of the order.
CHANGE PROCEDURE:
- The buyer must send the package containing his name, surname and telephone number at his expense to the address: Via Emilia Pavese 194, 29121, Piacenza, PC. Harmonia Profumi also does not assume any type of responsibility for the shipment managed by you for the return and/or exchange to be made.
- Following receipt of the package, we will notify you by telephone of the arrival of the shipment! After checking the item in our warehouses, the exchange requested by the customer will be sent back free of charge!
NB We have the site updated every 2/3 minutes, so there is the possibility of not finding the same item you want for the exchange, but you can simply replace it with a different or similar item!
REFUND PROCEDURE: NO MONEY REFUND.
In the event of a refund, it is equivalent to a voucher issued by Harmonia Profumi for the entire amount of the returned goods, excluding shipping costs, which can be spent on our online shop.
If the returned goods are damaged, without packaging or used with obvious signs, Harmonia Profumi reserves the right not to proceed with the exchange/refund and the package will be AUTOMATICALLY REJECTED!
Harmonia Profumi will be forced to refuse returns notified or sent back late, or returns of products that are not in the same condition in which they were received.
NO EXCHANGES NO RETURNS ON PRODUCTS ON SALE AND DURING THE SALE PERIOD NO POSSIBILITY OF A SECOND EXCHANGE.